Safe space, safe journey: My happy experience with JoyRide Super Taxi Hatid Airport ATBP

I don’t remember the last time I took a taxi to go to the airport.

Since the advent of ride-hailing services in the Philippines 10 years ago, somehow my mindset shifted to booking cars via apps first. It was worth it to pay extra for the convenience, and it helped that I could share ride details with loved ones for my security and their peace of mind.

It did not help that I had negative experiences with taking a taxi when I was still a student and during the early days of my work and parent life. One would encounter drivers na nangongontrata (they would ask for a fixed amount to take you to your destination, usually much higher than the metered rate) or namimili (they would choose passengers heading to the driver’s preferred destination).

I also remember riding cabs with tiny cockroaches and other crawling insects inside them. Or there were those that smelled of pesticide spray that would give me headaches or cause dizziness. Or the driver was unpleasant or using his mobile phone while driving.

Somehow, the words “comfort,” “cleanliness,” “safety,” and “taxi” just did not go together—until JoyRide Super Taxi Hatid Airport ATBP.

Care and comfort

In early July, I went on assignment to Cebu. It was one of those alanganing oras flights where I needed to leave home at around 5 o’clock in the morning or earlier in order to check in conveniently and without stress. I had seen the JoyRide Super Taxi Hatid Airport ATBP button on my JoyRide app and thought I’d give it a try.

Here’s what I did:

• I clicked on JoyRide Super Taxi Hatid Airport ATBP on my app
• It took me to a Google Form that I immediately filled out
• A Super Taxi agent reached out to finalize details and help me settle the fee
• I received the complete details of the JoyRide Super Taxi Hatid Airport ATBP that would pick me up
• I went to bed and got up in time for the pickup time that I booked for

The details I received about my ride were:

• The driver’s name
• His mobile number
• The vehicle type (black Toyota Veloz)
• The plate number

Fifteen minutes before the scheduled pickup time, I received a message on Viber saying that the Super Taxi Driver was already on his way. Before 5 a.m., I received another message informing me that the vehicle was already at the pick-up location. So I went and took my ride to the airport.

The vehicle was very new. It was very clean and smelled clean (not the nakakahilo car freshener smell). There was room for luggage (although I only brought a carry-on bag). It had enough head and leg room, perfect for a big girl like me.

The driver was in a clean uniform that looked crisp. As soon as I got into the vehicle, he had already plotted our route (we took the fastest one). The trip was smooth and quiet. There was an option to play music but I opted for a quiet ride.

Not long after we started our trip, a customer service representative called him up and checked on our travel status. They wanted to make sure we were on our way because I was catching a flight.

I felt so cared for that I immediately settled comfortably into my seat and took a nap (I usually take a “second sleep” in the morning if time allows it). That was how safe I felt.

I got to the airport on time and was well-rested, thanks to the smooth 43-minute ride from the house to the airport. I happily walked into the airport (relaxed), checked in, and waited for my flight.

My first JoyRide Super Taxi Hatid Airport ATBP was a pleasant one. They showed up and showed me how they combine technology and the human touch. It was the best of both worlds.

Other details to note

• If you’re curious about JoyRide Super Taxi Hatid Airport ATBP and want to try it on your next flight, here are details you need to know beforehand:
• The maximum seating capacity of a Toyota Veloz is four passengers, and it can easily accommodate four large (70L) luggage with space to spare.
• The pre-booking fee is P399 (pickup time between 6:01 a.m. to 9:59 p.m.) and P499 (pickup time between 10 p.m. to 6 a.m.). This pre-booking fee is to be paid through GCash and is non-refundable.
• The trip fare is based on an actual metered fare and will be paid directly to the assigned driver. A fare estimate will be provided by the Super Taxi team once pickup and drop-off locations are provided. The passenger will have to cover extra fees such as tolls, parking, etc.
• Should there be additional pickup or drop-off locations, the passenger/s will have to pay P100 per pick-up or drop-off location. They allow a maximum of three additional pickup or drop-off locations (convenient for groups of people going on the same flight).

It’s easy to contact the super-responsive Super Taxi Hatid Airport team (they are available 24/7. Message 09209486550 through SMS or Viber. Email [email protected]. They reply fast.

JoyRide has expanded its Super Taxi service to include scheduled trips to other destinations in Luzon. Whether you are going to the airport or another destination and you seek personalized concierge service (already available in countries like China and Japan), I suggest giving the JoyRide Super Taxi a try.

I have booked them for my class’ field trip from Pasig to the STAR office in Parañaque and my band’s gig trip from Pasay to Laguna. Both group trips (two JoyRide Super Taxis per trip) were hassle-free, with a team of people taking care of my ride.

As the organizer of these trips, I felt supported and cared for. There was assurance against all possible fears like a booked vehicle not showing up (It happens!). For regular metered rates, I received premium service—affordable luxury at its best.

Have questions? Contact the JoyRide Superapp 24/7 support team through landline (+632) 8864-7777 or email: [email protected].

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Editor's note: BrandedUp is designed to provide you with insightful, inspiring, and educational content created by The Philippine STAR in collaboration with brands like JoyRide.